Privacy Policy

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Sage Art therapy is committed to providing safe, high quality services. If you have feedback to share or a complaint to make we encourage that you do so. When you tell us your views we will listen to your feedback and where possible and appropriate, improve our services.  

What you can expect from us

• A timely response
• To be treated fairly and with respect
• No negative consequences for providing feedback

Any feedback received will be confidential and only shared with staff that are directly involved. We respect the confidentiality of all information acquired in the course of our duties. 

If you have concern about any aspect of your contact with Sage Art therapy, you are invited to fill out a complaints form on our website. If this does not adequately satisfy your concerns you may raise your complaint with our director at 0466207841.

If you are not satisfied with the response you receive from Sage Art Therapy you can also make a complaint at any time to ANZACATA, the appropriate resources are available on their website

https://anzacata.org/complaints-procedure

An advocate is someone who will stand alongside you and speak out on your behalf in a way that represents your best interests. If you feel you have tried all avenues available to make your issues heard at Sage Art Therapy, or need some assistance to state your situation, then you would be wise to discuss your case with an advocate.

• Sage Art Therapy promotes the use of an advocate if there one is needed or if a client requests to have an advocate present.  
• Sage Art Therapy accepts the involvement of an advocate of the client’s choice.